Pretty Pet Collar Covers respects
the privacy of every individual who
visits our website. This Privacy
Statement outlines the information
we will collect and how we will use
We will not collect your name
address telephone number or email
address unless you provide it to us
If you have already submitted this
information and would like for us to
remove it from our records, please
contact us at the email address
listed at the bottom of this page.
When you do provide us with
personal information to contact you.
We will not provide that information
to third parties.
Information we may place on your
computer will be a cookie.
If you have submitted personal
information through this website and
would like that information deleted
please contact us at the following
Shipping And Returns:
We certify that are products
are crafted with the best of
quality hardware and materials.
Any SPECIAL ORDERS MUST
REALIZE that if I don't carry
the specific materials I will find
the best to match. I will do my
best to design the product you
I DON'T guarantee any special
orders do to I am not familiar
with the fabrics and or materials.
If you receive a wrong item it
will be replaced with proper
item but MUST BE RETURNED
(UN-USED) WITHIN SEVEN
DAYS OF RECEIVING ITEM.
NO EXCEPTIONS ! YOU ARE
RESPONSIBLE FOR SHIPPING
CHARGES BOTH WAYS. IF IT
IS OVER 7 DAYS THAN IT
WILL BE SHIPPED STRAIGHT
BACK TO YOU. RETURN S/H
CHARGES CAN BE PAID BY
MONEY ORDER OR PAYPAL.
If you decide not to get the
item exchanged and wish to
return it. You will still be
charged a 25% re-stock fee
for regular patterns and
35% for designer inspired
NO EXCEPTIONS !!!!
If for any reason you are not
completely satisfied with
your purchase from us
please return the un-used
item(s) within 7 days of
receiving the item(s)
NO EXCEPTIONS !!!!
NO SHIPPING OF ANY KIND
IS REFUNDED FROM PRETTY
Collars and leashes are made
with quality and specialty
fabric. We do not guarantee any
of the following:
1. Fabric fraying, stitching
coming un-done or looped do to
your pets scratching or rubbing
of the items.
2. Products coming apart from
washing them improperly.
3. Buckles breaking from pets
chewing them or improper use.
4. Any product coming apart do
to pets destruction to the items.
5. Wear and tear on any item.
6. Any improper use of any items
will not be refunded or fixed.
7. Clasps/ or any Hardware
breaking from being used
NO SHIPPING OF
ANY KIND IS
Products must not be used to get
any kind of refund or exchange,
unless other arrangements have
been made with Pretty Pet Collar
If you have any problems with
any item please contact us
through email immediately and
we will be glad to help.
PRODUCT WARRANTY IS 30
(THIRTY ) DAYS FROM DATE
PRETTY PET COLLAR
Please note :
Any special order items from
the website or either through
email cannot be returned due
to they are made for your pet
and cannot be resold.
Also no returns on show leads
, harnesses, custom or special
ordered collars, leashes ,
If you order something and it
was made a size that you
ordered and you do not like it
or it don't fit right we will do
everything we can to fix the
product but will not for any
reason return the special order
Additional shipping charges will
apply to Canada and United
Kingdom or any shipping over
seas. Shipping charges start at
$25 and go up.
An email will follow with correct
Thank you for your
understanding but we want to
make sure that you get your
If you need signature
confirmation on your order it is
an additional $5.95 on your
Thanks for choosing Pretty Pet
PLEASE BE ADVISED:
WE ARE A SMALL BUSINESS THAT MAKES EVERY
ITEM BY HAND.WE JUST WANT YOU TO BE AWARE
OF THE DELAY BECAUSE WE RESPECT OUR
CUSTOMERS AND WE WANT THEM TO BE SATISFIED
WITH OUR PRODUCTS.
ORDERS HAVE BEEN BEING SHIPPED LATER DUE TO
HIGH VOLUME OF ORDERS , MATERIALS AND
HARDWARE BEING BACK ORDERED.
GETTING YOUR ITEMS CAN POSSIBLY TAKE UP TO 2
MONTHS OR SO, BUT YOU ARE GETTING QUALITY
HANDMADE PET PRODUCTS THAT ARE MADE TO YOUR
IF YOU NEED YOUR ORDER AT A SPECIFIC TIME
EMAIL US DIRECTLY AND WE CAN LET YOU KNOW IF
THE MATERIALS ARE IN STOCK TO MAKE YOUR ORDER.
IF YOU HAVE TO WAIT A PERIOD OF TIME FOR YOUR
PRODUCTS WE WILL SEND YOU A COMPLIMENTARY
GIFT FOR YOUR PATIENCE AND UNDERSTANDING.
WE STAND BY OUR WORK AND MAKE OUR PRODUCTS
THANK YOU !!!
PRETTY PET COLLAR COVERS MANAGEMENT